Shipping Information

Can you ship to a different address than my billing?
For first time orders, we prefer to only ship to the billing address on your account, once we have verified the information; we can ship to an alternate address. This is for your protection against identity theft and fraud. If you do need goods shipped to an alternate address we do require additional authorization. This procedure is done strictly to protect customers, as well as ourselves as a merchant. We realize that this procedure may seem inconvenient but we thank you for your cooperation. Please call us if you are requesting shipping to an alternate address.

How do I check shipping charges?
Click on the shipping Info link on the product page if avaliable or see below.

Do you ship internationally?
Unfortunately, we do not currently ship internationally. We do require a US billing and shipping address. We do apologize.

Does Karenna Maraj ship to PO boxes?
We do not currently accept orders for shipping to PO boxes.

How do I check status on my order?
For your convenience, Karenna Maraj will send you updates regarding any pending orders via email. However, you can also obtain your order status by calling us at (617) 484 0645.

How do I get a tracking number?
You do not need to do anything! Karenna Maraj will automatically send your tracking numbers via email once your order has shipped.

Delivery times are not guaranteed, but ONLY TO our best approximation. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order and subject to the following:

FREE UPS Ground
We love our customers so we decided to offer free shipping on all jewelry. Unless an expedited service is requested, your order should arrive in approximately 3-5 business days after shipping if ordered by 1:00 PM (ET).

UPS 2nd Day Air
Your order should arrive in 2 business days after shipping if ordered by 1:00 PM (ET). Please note two-day orders placed after 1:00 PM (ET) Friday, Saturday, or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some ZIP codes are not available for this service.

UPS Next Day Air / Overnight Delivery
Your order should arrive the next business day after shipping if ordered by 1:00 PM (ET). Please note overnight orders placed after 1:00 PM (ET) Friday, Saturday, or Sunday will be processed Monday and should arrive the next business day after shipping. Some items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some ZIP codes are not available for this service.

Buy Online. Pick Up In Store.
Simply place an order online and select "Pickup From Store — Free" as your shipping option, and your order will be ready at the store in 30 minutes. For your security please bring the credit card used to place the online order, confirmation email, and state issued ID (e.g Drivers License) so we can verify your order.

International Shipping
Unfortunately at the current time we DO NOT ship international orders.

Still have more questions? Please choose one of these options to contact us:

Email Us: info@karennamaraj.com

Call Us: 617-484-0645

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